Order Processing
Please allow 2–4 business days for order processing and/or production of Diamond Weave products prior to shipment.
Business days are Monday through Friday, excluding holidays.
Lost or Missing Packages in Transit
Auto Hauler Gear works with trusted carriers including USPS, UPS, FedEx, and DHL. While the vast majority of shipments arrive without issue, delays can occasionally occur once a package is in the carrier’s possession.
A shipment may be considered lost in transit if:
- It has been 7 days past the original estimated delivery date, or
- Tracking shows no movement or updates for more than 7 consecutive days.
If either condition applies, please contact us promptly so we can begin the resolution process.
Our Resolution Process
Once verified, Auto Hauler Gear will:
- Initiate a trace and/or file a claim with the carrier.
- Expedite a replacement shipment when appropriate.
In many cases, once a claim or trace is filed, the carrier locates the package and it resumes transit to the destination.
Duplicate Delivery
If a replacement shipment is sent and the original package is later delivered, we kindly ask that you notify us. We will provide a prepaid return shipping label for the duplicate merchandise.
Claim Time Limits
Carrier claim windows are limited. Claims must generally be initiated within 60 days of shipment, though certain circumstances may allow filing up to 9 months from the original shipment date, depending on carrier policies and shipment type.
For this reason, Auto Hauler Gear actively monitors package tracking to help ensure delays are minimal and addressed promptly. However, customers are also responsible for monitoring their delivery status and must report delayed or missing shipments as soon as possible to preserve eligibility for carrier claim recovery and replacement consideration.
Auto Hauler Gear reserves the right to determine when a shipment qualifies as lost in transit based on carrier tracking data, service guarantees, and carrier policies.
